People Want Genuine Responses To Their "Am I The Jerk?" Stories

Making decisions is rarely ever easy. There are always pros and cons to every move we make and every situation we get ourselves into. For example, we have the power to respond in many different ways when dealing with an angry customer at work. We can fight fire with fire and risk losing our job in the process. We can comply with the customer's demands, even if it goes against policy, again risking losing our job. You might choose to let a higher-up deal with the disgruntled customer to ensure the best outcome. Our actions can either be wrong, right, or even neither (yes, seriously), which makes it even harder to know how to best react. You've been there before. So surely you can relate to many of the following stories. Read through them and tell us: were they a jerk for how they responded? AITJ = Am I the jerk? NTJ = Not the jerk YTJ = You're the jerk WIBTJ = Would I be the jerk? EHS = Everyone here sucks