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"I live with a hyperactive dog. I had had a long day so far and wanted to order some food. Ordinarily, I would’ve just driven to a restaurant to pick up some food, but I was in the middle of working so I ordered delivery. It’s important to note that when I say my dog is hyperactive, I mean he is VERY aggressive and anxious. He gets very territorial and if he sees ANYONE drive past our house he goes crazy. (And before you say anything— he’s seen about 6 trainers and all of them say he’s a lost cause.) So when I order anything to our house, I need to be prepared to keep him away from the windows until it arrives and they drive away. Still, though, just to ensure he’s placated, I ALWAYS put in the delivery instructions, “Plz do not leave food at the front door! Leave by the garage door OR mailbox instead. + Do not knock or ring the doorbell— the dog will go crazy. I will add $1 to the tip if you do this, thx!” After I placed the order I waited for the driver to pick up my food. Then I texted him 2 messages: “Hi! Thanks so much, please leave the food by the garage door or mailbox!” and then “I will add $1 to the tip.” He didn’t respond. When he was about 2 minutes away I called him just to be safe. He didn’t answer that either. I pulled my dog away from the window and hoped for the best. Unfortunately, my dog looked through the front door window and saw someone walk up, ring the doorbell AND knock (which just felt unnecessary), and leave the food up front. My dog, of course, went crazy and peed all over our couch and rug and it took several minutes to clean up and calm him down. Irritated, I reported the problem with the driver to the app. I will admit this wasn’t entirely necessary but I was very frustrated. All I said was “Driver did not follow delivery instructions despite multiple reminders.” I also, admittedly, sent a message to the driver that said, “Thanks a lot.” About 5 minutes later I got a message from him that read, “?” and then “Where is the extra $?” I tried to be very kind as I said, “I told you I would only add $1 to the tip if you followed instructions.” He immediately got upset with me, saying that he delivered to the right general location and that the special delivery instructions were never a guarantee. He then said that when he read the second message saying “I will add $1 to tip” he assumed that meant he was getting an extra $1 regardless. I told him I thought I had made it clear that the $1 was conditional. He got fed up, claiming “It’s just one dollar” and said was going to report me. Nothing has happened as far as I know yet, but while what I did felt right in the moment, I’m not quite sure I reacted appropriately. It is worth noting, however, that I tipped pretty well— $9 on a less than $30 order— so I feel as though he overreacted, too. Also, the instructions weren’t that hard to follow. But it was JUST a dollar… I don't know. Am I the jerk?" Another User Comments: "NTJ. You provided directions that he didn’t follow. That said your pup is not hyperactive, he’s reactive. I hate that your trainers have said he’s a lost cause. Can I ask if he’s been to the vet to see if anxiety meds would help so that he can focus on his training? It really can make a world of difference! In the meantime thank you for not giving up on him." revengeofthebiscuit Another User Comments: "NTJ they need to follow your instructions, regardless of the extra tip. The fact that your food was not left where you needed it. It meant they didn’t earn the extra dollar. I’m guessing they just didn’t pay attention but they saw where you said you would tip. It would’ve been easier just to leave the food by the mailbox. " Having-hope3594 Another User Comments: "NTJ - I have done doordash before, I always read the delivery instructions and respond to texts. His fault for not checking. I can't always answer the phone when in the middle of a delivery and listen to GPS instructions from my phone, but I always get text notifications. Also, the knock + doorbell was unnecessary, I never knocked or rang the doorbell unless the customer asked for it. They get a phone notification when the delivery is complete anyway." WastedTrojan
